Cancellation & Refund Policy

  1. Order Cancellation
  • Customers may request cancellation of an of material or IT rental order before the scheduled delivery or service date.
  • Cancellation requests must be submitted in writing via email or our official communication channels.
  • Approval of cancellations is subject to verification and confirmation by our team.
  1. Cancellation Charges
  • Before delivery: Cancellation charges will be as per the actual charges levied by the OEM to us (at actuals).
  • After delivery: No refund will be provided.
  1. Refunds
    • Refunds, if applicable, will be processed using the original mode of payment.
    • Refund processing may take up to 7–14 working days from the date of approval of the cancellation.
  • In cases where services or equipment have already been delivered, no refund will be provided.

 

  1. Non-Refundable Situations
  • Orders cancelled after delivery or once the service has commenced.
    • Any equipment returned, unboxed, or missing accessories.
  1. Contact for Cancellation

For all cancellation requests or refund inquiries, please contact our support team at:
Email: admin@3citsolutions.com, operation@3citsolutions.com

  1. Policy Changes

We reserve the right to modify this cancellation and refund policy at any time. Updated policies will be posted on our website, and it is the customer’s responsibility to review them prior to placing an order.